Rubbish Removal Bow Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Bow provides rubbish clearance and waste collection services in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Service means any rubbish removal, waste collection, clearance, loading, lifting, transport, disposal, recycling, or related service provided by us.
Client, you or your means the individual or business placing an order for the Service.
We, us, our means the waste removal service provider trading as Rubbish Removal Bow.
Waste means any items, materials, rubbish, clutter, furniture, appliances, garden waste, construction debris or other matter that you request us to remove, excluding any prohibited or hazardous items as set out in these Terms and Conditions or in applicable regulations.
Premises means the property, site, building, access route or land where the Service is to be performed.
2. Scope of Service
We provide rubbish clearance and waste collection services for domestic, commercial and light construction customers. Services may include manual loading of waste, dismantling of small items for the purposes of removal, and transportation of waste to authorised disposal or recycling facilities.
All Services are subject to availability, access, health and safety considerations, and compliance with relevant waste management regulations and guidance. We reserve the right to decline any job that is unsafe, unlawful, impracticable, or outside the agreed scope.
3. Booking Process
3.1 You may request a booking for our waste collection services by telephone, email or other contact methods that we make available from time to time.
3.2 When you contact us, we may ask for information including your name, contact details, service address, description of the waste, estimated volume or weight, access details, and preferred date and time. You agree that all information you provide will be accurate and complete.
3.3 We may offer an estimated quotation based on the information provided, photographs, or a site visit where required. Any quotation is given in good faith but is not binding until confirmed upon arrival at the premises and inspection of the waste.
3.4 A booking is only confirmed when we issue a clear confirmation by telephone, email or written message specifying the date, approximate time window, and any agreed pricing basis. We may also require a deposit or card details to secure your booking.
3.5 Time slots are approximate. While we aim to attend during the agreed window, attendance times may be affected by traffic, previous jobs, or circumstances beyond our control. We will use reasonable efforts to inform you of any significant delay or need to reschedule.
4. Access and Client Responsibilities
4.1 You must ensure that we and our vehicles have safe and reasonable access to the premises, including any parking permissions, entry arrangements, and clear routes to the waste.
4.2 You must ensure that any required permits, consents or authorisations for access or parking are in place prior to the Service, unless we have expressly agreed to obtain them. Any fines, penalties, or extra charges arising from lack of permission or incorrect information may be added to your invoice.
4.3 You must be present at the premises during the Service, or alternatively appoint an authorised representative to be present and to sign any documents or confirmations on your behalf. If no authorised person is present, we may at our discretion cancel the Service and charge a call-out or cancellation fee.
4.4 You are responsible for clearly identifying the waste to be removed and for ensuring that no items you wish to keep are mixed with the waste. We accept no liability for items removed in error where they were not clearly separated or marked.
5. Pricing and Payment Terms
5.1 Our pricing may be based on volume of waste, weight, labour time, type of material, access difficulties, or a combination of these. Any price guide given before arrival is an estimate only and may be varied after inspection.
5.2 On arrival, our team will assess the waste and confirm the final price before commencing work. If you do not accept the confirmed price, you may cancel the Service at that point, subject to any applicable call-out charge disclosed at booking.
5.3 All prices are quoted in pounds sterling and may be subject to VAT or equivalent taxes where applicable. Any such charges will be stated to you before you confirm the booking or agree to proceed.
5.4 Payment is due immediately upon completion of the Service, unless we have agreed alternative terms in writing. We may accept payment by cash, debit or credit card, bank transfer or other methods we specify.
5.5 For business clients with agreed credit terms, invoices are due for payment within the period specified on the invoice. We reserve the right to charge interest and reasonable recovery costs on overdue amounts.
5.6 If payment is not made when due, we may refuse to remove further waste, suspend future bookings, or take legal steps to recover the outstanding amounts.
6. Cancellations and Amendments
6.1 You may cancel or amend a booking by contacting us as soon as possible. Cancellations or major changes with less than 24 hours notice before the scheduled time may incur a cancellation charge to cover our costs.
6.2 If our team attends the premises at the agreed time and is unable to carry out the Service due to lack of access, incorrect information, or your failure to be present, we may treat this as a late cancellation and charge a call-out fee.
6.3 We reserve the right to cancel or reschedule a booking at any time if we are unable to provide the Service due to circumstances beyond our reasonable control, including vehicle breakdown, illness, extreme weather, or compliance with legal or regulatory requirements. In such cases, we will offer a new appointment time but will not be liable for any resulting loss of profit, business interruption or other consequential loss.
7. Waste Types and Regulations
7.1 We operate as a professional waste collection service and will only transport and dispose of waste through lawful and authorised channels, in line with current UK waste legislation and local regulatory requirements.
7.2 You agree not to present any hazardous, toxic or prohibited waste unless we have specifically agreed in writing to remove such items and are licensed and equipped to do so. Prohibited items may include but are not limited to: asbestos, certain chemicals, solvents, oils, clinical and medical waste, pressurised containers, gas bottles, explosives, and certain electrical or electronic equipment not compliant with applicable regulations.
7.3 If you present hazardous or prohibited waste without prior disclosure, we may refuse to remove it and may still charge a call-out or labour fee for attending or partially carrying out the Service. Where such waste has already been loaded into our vehicle before we become aware of its nature, you will be responsible for all additional handling, treatment, and disposal costs.
7.4 You confirm that you have full authority to dispose of the waste and that it does not belong to any third party who has not consented to its removal. You will indemnify us against any claim or expense arising from removal of waste without proper authority.
7.5 We will endeavour to reuse or recycle waste wherever reasonably practicable, subject to the materials presented and the facilities available. However, we do not guarantee that any particular proportion of waste will be recycled.
8. Performance of the Service
8.1 Our team will exercise reasonable care and skill in carrying out the Service and in handling items on your premises. You agree that the nature of rubbish removal involves manual handling and movement of bulky or awkward items and that some risk is inherent.
8.2 Unless expressly agreed, our Service does not include detailed cleaning, disconnection of utilities, plumbing, electrical work, building work, or removal of fixtures that are permanently attached to the property.
8.3 We are not obliged to remove any item that cannot be moved safely by our team with the equipment and manpower available at the time, or where removal risks damage to the structure of the building or surrounding property.
9. Damage and Liability
9.1 We will take reasonable care to avoid damage to your property while carrying out the Service. However, you acknowledge that minor scuffs or marks can occur when removing large or heavy items from confined spaces. We will not be liable for cosmetic damage of a minor nature that is proportionate to the work performed, provided we have acted with reasonable care.
9.2 You must notify us in writing as soon as reasonably practicable and in any event within 48 hours of becoming aware of any alleged damage or loss arising from our Service. You must give us a reasonable opportunity to inspect the damage before any repair or replacement is carried out.
9.3 Our liability for any loss or damage arising out of or in connection with the Service, whether in contract, tort, negligence or otherwise, shall be limited to the lesser of the total price paid for the Service giving rise to the claim or the reasonable cost of repair or replacement of the affected property, subject to any applicable insurance cover.
9.4 We shall not be liable for any indirect, consequential, or economic loss including but not limited to loss of profits, loss of business, loss of data, loss of opportunity or loss of goodwill.
9.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under UK law.
10. Insurance
10.1 We maintain insurance cover appropriate to the nature of our rubbish removal services. Details of our cover are available upon request.
10.2 It is your responsibility to ensure that you have in place any additional insurance that you consider necessary to protect your property and interests while the Service is being performed.
11. Data Protection and Privacy
11.1 We collect and process personal data such as your name, contact details, service address and payment information in order to manage your booking, provide the Service, process payments and handle any queries or complaints.
11.2 We will handle your personal information in accordance with applicable data protection laws in the United Kingdom. We will not sell your data to third parties. We may share your details with trusted service partners where necessary to perform the Service or to comply with legal obligations.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of our waste collection service, you should contact us as soon as possible with details of your concern. We will investigate in good faith and aim to respond promptly.
12.2 In the event of a dispute that cannot be resolved informally, either party may pursue their legal rights through the courts or use any mutually agreed mediation or alternative dispute resolution process.
13. Variations
13.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make a booking will apply to that particular Service, unless we have agreed otherwise in writing.
13.2 Any changes to the Service requested by you after a booking has been confirmed may result in an adjustment to the price or to the time required to perform the work. We will inform you of any such changes before proceeding.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service provided.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the proper performance of the Service.
15.4 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and us in relation to the rubbish removal services we provide and supersede all prior agreements, understandings or representations, whether oral or written.
